Can I cancel my order?

Orders can not be canceled after being placed online.

What if my item is damaged?

Al-Lex checks all items for damages before shipping out.

If something slips past us, contact within 5 days.

Damages can only be claimed on UNWORN and UNWASHED items with the tag still attached.

Al-Lex can not be held responsible for damages that took place after the item was worn.


Al-Lex can not be liable for lost or stolen items.

Contact your local post office with any issues.

Al-Lex is not liable if you enter information incorrectly.

If items come back to Al-Lex due to consumer error, consumer will have to pay for the cost of second shipping.


Unworn items with tags still attached may be returned for store credit within two weeks of when the item was purchased.

Before sending back an item, please email Include your name, what you are returning and the reason for return.

Customer is responsible for paying return shipping, so keep your tracking number!

Once the item is received, Al-Lex will provide you with a discount code for the amount of the product. The discount code can only be applied to one order, if you do not spend it all at once, you lose remainder of credit.

Items returned that are not in the original condition will not be accepted. Al-Lex has the right to reject a return.